Frequently Asked Questions

General

What is Amiplaying?
Which Web browsers are supported?
Does Amiplaying use secure pages?

Account

Do I need an email address?
Can I have multiple accounts?
What happens if my email stops working?
I've forgotten my password. How do I log in?
How do I change my password?
How do I deactivate my account?
How does Facebook login work?

Contacts

What is a contact?
How do I add contacts?
How do I confirm contacts?
How do I remove a request sent in error?
Can I block a user?

Audiences

What is an audience?
How do I use audiences?

Sports Wire

What is my sports wire?
How do I use my sports wire?
Who can see my posts?

Profile

What is my profile?
How can I control who sees what?
What's my profile album?
How do I set a profile picture?
Can I add more albums?
How do I add the sports I play?

Messages

How do I use messages?
Can I send a message to a non-contact?
Can I add more message folders?
Can I block a user?

Groups

What is a group?
How do I join a group?
How do I leave a group?
What are group owners and organisers?
What is a non-playing member?
What is player reliability?
What is player preference?
What is a private group?
How do I invite someone to the group?
How do I send a message to the group?
How do I remove a group?

Events

What is an event?
What is a closed event?
Can I delegate someone else to sign me up?
How do I sign up for an event?
Why didn't I get a reminder email?
How are players selected for an event?
How is player reliability calculated?
Does the group have to use reliability?
Why record the attendance?

Preferences

Why is the clock showing the wrong time?
Why allow others to find me by my email?

What is Amiplaying?

Amiplaying is a service which helps you organise your recreational sport and connects you with other players and sports partners.

If you play a team sport, train with other people, run a sports class or you just want to schedule your regular sporting activity we can help. Set up your group, invite people to join and add your events. As each event comes around, your members sign up to indicate if they are available or not and an email reminder helps everyone remember. Players are automatically selected under your control. Get the right people in the right place at the right time!

If you're looking to play you can search for groups or sports partners in your area. Fill out your profile so others can find you. Groups can search for local players, coaches and referees. Build your list of contacts from your groups, other groups in your area, past members you want to keep in touch with, sports centre staff where you play, running partners, gym buddies - basically anybody you know involved in sport. Share photos and videos on your sports wire. Your sports community is right here. [ top ]

Which Web browsers are supported?

Click here for information on supported browsers. [ top ]

Does Amiplaying use secure pages?

Amiplaying takes appropriate precautions to protect your information. Your account information is located on a secured server behind a firewall. When you enter sensitive information (such as your password), we encrypt that information using secure socket layer technology (SSL). Amiplaying always posts to a secure page when you log in and employs industry standard encryption. This may not always be apparent from the web address (URL) due to redirection, but rest assured that your login is secure. [ top ]

Do I need an email address?

Yes. You need an email address to register with the site. We need to send signup reminders, final selection emails and other messages, so you do need to have a valid contact email address which you check regularly. Once registered, you can associate multiple email addresses with your account and log in with any of them, but one address must be assigned as your contact email. [ top ]

Can I have multiple accounts?

No. Just create one account. You can join multiple groups and control your privacy all with the one account. There is no need to have a separate work account and having all your groups under the same account makes it easier for players from different groups to connect with each other. If you've created a duplicate account in error please Contact Us and we'll remove it. There is currently no facility to merge accounts, you've been warned! [ top ]

What happens if my email stops working?

If the system detects any problems sending emails to you, you'll be asked to set a contact email the next time you log in to the site. [ top ]

I've forgotten my password. How do I log in?

Go to the Password Reset page and enter one of the email addresses associated with your account. We'll send an email to the account's contact address with a link to reset your password. [ top ]

How do I change my password?

You can change your password on the My Account page. You'll need to provide your current password and a new password, which should be at least 6 characters long. Remember passwords are case-sensitive. [ top ]

How do I deactivate my account?

Whilst we would be sad to see you go, we understand people want to leave us from time to time. The first thing to do is leave your groups by selecting each group and clicking the Leave Group option. If you are the group owner you will need to transfer ownership of the group on the Group Setup / Group Members page. If you don't need the group, please remove it. You can do this in the Group Setup section. To deactivate your account please visit the Contact Us page. Note you won't be able to re-register with this email address at any point in the future. [ top ]

How does Facebook login work?

If you have a Facebook account you can use it to log in to Amiplaying. You'll need to authorise the Amiplaying Facebook app the first time you do this. This will allow us to access your Facebook profile info: your user id, name, email, profile photo, birthday, location, favourite quotes, favourite sports teams, favourite sports people, gender, Web site and language. We'll look up your Facebook email address to check if you have an Amiplaying account. If not, we'll create an account for you using your Facebook profile info before logging you in to Amiplaying. If you already have an account with us, we'll copy any missing profile info from Facebook. We won't annoy you by posting inane comments into your news feed. [ top ]

What is a contact?

A contact is someone you know involved in sport. They could be in one of your groups, past members you want to keep in touch with, members of other groups in your area, sports centre staff where you play, running partners, gym buddies, coaches, referees, basically anyone involved in sport. [ top ]

How do I add contacts?

To add a contact you need to send a contact request to the user you want to add. Do this by clicking on the Add As Contact menu option on the user's profile page. You'll need to wait for them to confirm the request. Alternatively you can use the Contact Finder to find existing users by name or invite people by email. When they register they'll automatically be added as contacts. If they're already on the system, we'll add a contact request for them to confirm providing they've allowed others to find them by email in their preferences. [ top ]

How do I confirm contacts?

If you have any new contact requests, the site will display the number of requests in parentheses next to the My Contacts menu option. Go to the Requests Received tab of the contacts page and choose whether to confirm or decline each request. [ top ]

How do I remove a request sent in error?

You can view contact requests you've sent which are awaiting confirmation on the Requests I've Sent page. You can withdraw a request after 1 day from the time you sent it. If you've sent an invitation email, visit the Invite By Email page. Again you can withdraw an invitation after 1 day from the time you sent it. [ top ]

Can I block a user?

Yes, just visit the profile of the user and use the Block User option. A blocked user can't send you a contact request. Similarly you can't add the user as a contact. In addition a blocked user can't send you messages or receive messages from you. However, the user can be a member of one of your groups. [ top ]

What is an audience?

An audience is a collection of users. There are a number of pre-defined audiences we set up and maintain for you. These are 'My Contacts & Groups', 'My Contacts', 'My Groups' and 'Just Me'. Additionally you get an audience for each of your groups. You can define your own Custom Audiences made up from individual contacts - you can even include other audiences too. [ top ]

How do I use audiences?

Use audiences in your Profile Privacy to control who sees which parts of your profile and use them to target a specific crowd when you send a message and when you post to your sports wire. [ top ]

What is my sports wire?

Your sports wire brings everything together. You can post to members of your groups, your contacts or custom audiences you define yourself. You can share photos and videos and comment on other peoples' posts. [ top ]

How do I use my sports wire?

To post a new message, simply type in the box and select your audience. Any URLs you type will be automatically detected and made into links in the subsequent post. You can attach one of your albums to share or attach a photo or video clip.

To comment on a post, click on the post's comment button . Your comment will be displayed to everyone in the post's current audience which you can view by clicking the audience button .

To remove a post click the post's remove button. This will also remove you from the post's audience. If it was your post, it will be removed from everyone's sports wire otherwise it will be removed from just your sports wire only**. You can only remove a comment if you added it or if the original post was yours. Removing a comment will remove it from everyone's sports wire.

** If you remove someone else's post on which you have commented, your comments will be removed from everyone's sports wire before the post is removed from your sports wire. [ top ]

Who can see my posts?

When you post, only the people in the audience at the time see the post. You can check who can see it by clicking the little audience button next to the post. If you subsequently add or join a new group, the new lot won't be able to see older posts even though you may have posted to "My Contacts and Groups", for example. The audience is set by the poster, so if you comment on a post then the post's current audience will see the comment. [ top ]

What is my profile?

Your profile is all about you. Fill in your profile to help people find you. Add the sports you play and whether you are looking to play in a group, find sports partners, coach a team or referee matches. Create albums and add your sports photos and videos. [ top ]

How can I control who sees what?

The Profile Privacy page allows you to choose which audience can view which part of your profile. You can also see your list of blocked users - users you don't want to hear from! [ top ]

What's my profile album?

When you register, the system will create your profile album. Photos and videos from this album can appear on your profile, either as your profile picture or the sports you play. [ top ]

How do I set a profile picture?

The first thing you need to do is add some photos or videos to your profile album on the Photos & Videos page. Then edit your Personal Info, click on the current picture which is a question mark by default and select a photo or video from your profile album. Don't forget to click on Apply All when you're done, or nothing will get saved. [ top ]

Can I add more albums?

Yes. Each album can hold of a maximum of 25 photos or videos. You can set the privacy on each album separately to control who sees what. You can choose to share your albums on your sports wire - we post to the album's audience so everything remains consistent. [ top ]

How do I add the sports I play?

Add the sports you play by visiting the Sports I Play page. You can add a photo or video of yourself playing the sport, add information about yourself, for example what standard you play at and select the sport finder options that apply to you. [ top ]

How do I use messages?

The My Messages section is where you send and receive messages from other Amiplaying users. The site will display the number of new messages you've received in parentheses next to the My Messages menu option.

To list your messages click on My Messages. Unread messages are shown with a bold title. By default the Inbox folder is displayed. You can change folder and manage your folders from this page. Click on a message title to read the message. You can choose to reply, forward it, mark it as unread, remove it or move it to another message folder.

You can send a message to one or more of your contacts, the members of your group or any of the audiences you've set up using the Write Message option. You can also send a message to a single non-audience member by using the Write Message option on their profile page. [ top ]

Can I send a message to a non-contact?

You can send a message to a single non-contact by using the Write Message option on their profile page. [ top ]

Can I add more message folders?

To add more folders go to the My Messages page and click on Manage Folders. This will display a popup window where you can add new folders, rename existing ones and remove folders you don't want any more. Removing a folder will remove all its messages. [ top ]

Can I block a user?

Yes, just visit the profile of the user and use the Block User option. A blocked user can't send you messages or receive messages from you. In addition you can't add the user as a contact and the system will remove any existing contact links you have with them. However, the user can be a member of one of your groups. [ top ]

What is a group?

A group is a collection of people who regularly get together to take part in a sport. The group may also include some non-playing members too. A sports team or class are good examples, but you can also set up a single member group, for example to schedule your weekly running. [ top ]

How do I join a group?

You join a group by invitation. To find a group, use the Sport Finder to search for a group playing your sport. Any matching groups will include a brief description, details of the average player age and gender mix. Next contact the group and wait for them to get in touch...

If you have any new group invitations, the site will display the number in parentheses next to the My Groups menu option. Go to the Group Invitations tab of the groups page and choose whether to confirm or decline each invitation. If you choose to join a group, the group rules will be displayed. Make sure you read them before joining! [ top ]

How do I leave a group?

You can leave a group by visiting My Groups and clicking on the group's button. Alternatively the group owner can remove you from the group at any time. In this case the system will inform you by email if your preferences allow. If you are the group owner you must transfer ownership of the group to another member before leaving. [ top ]

What are group owners and organisers?

A group owner has full control over the group. The owner can set up events and event schedules, invite people to the group, record events and access the group setup functions. The owner can assign members to be organisers to help out. Organisers can set up events and event schedules, invite people to the group and record events but they don't have access to the group setup functions. [ top ]

What is a non-playing member?

A non-playing member can't sign up to events like a player and so won't receive reminder emails. They won't be listed on the Sign Up page either, although they will appear under the Group Info page as members. A non-playing member can post messages to the group and will receive final selection emails when the events close. The group owner could be a non-playing member, which can happen if a coach sets up a group for their players, for example. [ top ]

What is player reliability?

When an event is recorded, each player is awarded points based on whether they were available, if they got selected, and if they attended. The system calculates each player's reliability by adding up the points over the most recent events and expressing this as a percentage of the maximum points that could have been awarded. A falloff factor can also be applied so the older an event is, the less weight the points carry. Check the Reliability tab on the Group Info page for details of the reliability parameters for your group.

If you are a member of several groups, you will have a separate reliability rating for each group. [ top ]

What is player preference?

The group owner can set a player's preference between 0 and 100. Preference can be used to select players ahead of others, regardless of reliability. It can be changed on an event by event basis to give full control over player selection. [ top ]

What is a private group?

If the group is private other users will not be able to contact the group. It is generally better to leave your group open so that friends you haven't invited can still contact you and apply to join. The owner can update the group to make it private at any stage. [ top ]

How do I invite someone to the group?

You must be a group organiser or the group owner to invite new members to the group. You can invite your contacts or invite people by email either as players or non-players by selecting the group and visiting the Group Invitations page. [ top ]

How do I send a message to the group?

See the Messages section. [ top ]

How do I remove a group?

Only the group owner can remove the group. As a precaution you will need to remove all the group members first. Visit the Group Admin page and select the Members tab where you will be able to remove them. To remove the group visit the My Groups page and click on the group's button. [ top ]

What is an event?

An event is the name we use to represent a sports match. Examples of events are a football match or a game of tennis. The word is used throughout Amiplaying because it applies across all sports.

Events can be automatically added by a schedule, uploaded in an events file or manually added if required by a group organiser. Each event has a start time and duration and is associated with a venue. The system emails a reminder to players who haven't signed up by the signup reminder time. Players should sign up for the event before the close time, when the players are selected. For the event to go ahead the minimum number of players must be available. If the maximum number is exceeded, then players are selected based on the rules set up by the group owner (see below). An even or odd number of players can be specified if required. The event title is optional. [ top ]

What is a closed event?

An event is closed at a certain point in time before the event start time. When the event is closed the system selects the players for the event and a selection email is sent to everyone in the group. You can't sign up to the event once it is closed. [ top ]

Can I delegate someone else to sign me up?

Yes. Once you've joined a group you can authorise other members of your group to sign you up. Useful if you can't always get to the Internet before the event closes. To do this select go to the Sign Up page for the group and click on the delegate signup button . [ top ]

How do I sign up for an event?

Go to the Sign Up page for the group. The next event will be displayed by default. If you want to sign up for a different event, click the calendar button (top right of the screen) to display the event selector and select your event. Click on the sign up button and select whether you are available or not. If other people have delegated you, select the player you are signing up from the drop down menu. Click the apply button and check you have a tick or cross next to your name. [ top ]

Why didn't I get a reminder email?

Signup reminder emails are sent to players who haven't signed up by the event's signup reminder time. If you've already signed up, you won't get a reminder. [ top ]

How are players selected for an event?

Each event has a minimum number of players who must be available for the event to go ahead. If enough players are available, then the event maximum number of players is used to determine who is selected in the following way.

If the number of available players is not more than the maximum, then all available players will be selected. If too many players are available, then those players with the highest preference will be selected. If players have the same preference then players with a higher reliability will be selected. If players have the same reliability then those that signed up earlier will be selected. [ top ]

How is player reliability calculated?

When an event is recorded, each player is awarded points based on whether they were available, if they got selected, and if they attended. The system calculates each player's reliability by adding up the points over the most recent events and expressing this as a percentage of the maximum points that could have been awarded. A falloff factor can also be applied so the older an event is, the less weight the points carry. Check the Reliability tab on the Group Info page for details of the reliability parameters for your group. [ top ]

Does the group have to use reliability?

No. The group owner can set the number of recent events to 1 and all the points awarded to 0, regardless of whether a player is available, got selected or attended. This will effectively disable the reliability system. If too many players are available for an event, players will then be selected first by preference, then by signup time. [ top ]

Why record the attendance?

When an event has taken place, a group organiser will need to record the attendance. This needs to be done whether the event took place or not so that player reliability ratings can be correctly calculated. You also get a record of who played which can be useful with billing. A record reminder email will be sent a few hours after the event to remind the organisers to record it. [ top ]

Why is the clock showing the wrong time?

The clock is displayed on the top right of the page after you have logged in. The clock takes the time on your local machine, then adjusts it to the time zone set in your preferences. Consequently if the time is wrong on your local machine, it will be wrong on the clock. Please note this clock is for display purposes only. We use server time for event scheduling and time stamps. The servers are synchronised with network time which is very accurate. [ top ]

Why allow others to find me by my email?

This option is provided to protect your privacy. When another user invites you as a contact by email, we will only send you a contact request if you have allowed others to find you by your email address. Otherwise they will need to find you by name. [ top ]