|
Frequently Answered Questions
What is amiplaying.com?
amiplaying.com is a Web site which helps you organise your team sport.
Set up your group, add your upcoming games and invite your regulars to join.
As each game comes around your players sign up to indicate if they are
available to play or not. An email reminder helps everyone remember to sign
up. Players are automatically selected under the control of the group owner.
Everyone knows who should be playing.
You can attract new players in your area by making your group searchable or 'open'.
Registered users can then contact your group, but can only join by invitation.
Our Classified Sports Ads help put groups looking for more players in touch with
people trying to get a game. [ top ]
How much does it cost?
Nothing. It's free. Free to set up a group, free to find a group, free to join
a group, free to post an Ad and free to reply to an Ad. Free. The way it should be!
[ top ]
Do I need an email address?
Yes. We need to send signup reminders, final selection emails and other messages to
group members, so you do need to have a valid email address which you check regularly.
There is a plethora of free email providers out there so if you don't have an email
address, go and get one! [ top ]
What happens if I forget my password?
You can reset your password if you provide your registered email address and choice of
security question and the answer you gave when you registered. Please note that you
won't be able to change it this way after three failed attempts. In this case
contact us and we'll try to help.
Remember that passwords are case sensitive. [ top ]
Can I change my email address?
Yes absolutely. You can change your email address in the "My Details" page. When you change it,
your account will be temporarily inactive until you respond to the activation email which
will be sent to your new email address. [ top ]
How do I change my password?
Change your password in the "My Details" page. You will need to enter your current
password as well as your new choice. Passwords should be at least 6 characters long.
Remember that passwords are case sensitive. [ top ]
Can I merge my multiple accounts?
If you have registered with two or more different email addresses you can merge the accounts.
You'll find the account merge in the "My Details" page. [ top ]
What is a group?
A group refers to a group of players who regularly turn up to play a team sport. The
group may also include some non-playing members too. The group is set up by
the group owner who has full control over the group and can modify the group, remove
members, set up future events and take the roll call. The owner
can assign members of the group to be organisers to help out. An organiser can
maintain the events but can't modify the group. [ top ]
How do I join a group?
You can join a group by email invitation only. Any existing group member can send you
an invitation. To find a group, use the site to search for a group playing
your sport. Any matching groups will include a brief description, details of the average
player age and gender mix. If there is a suitable group then apply to join it and wait for
the group to contact you by email.
[ top ]
How do I leave a group?
You can leave a group by clicking on the 'Leave Group' link. Should you ever get invited
back as a player, your reliability rating will carry forward, but after 10 more events
the rating will be effectively zero. Alternatively the group owner can remove you from
the group at any time. In this case the system will inform you by email. If you are
the group owner you must transfer ownership of the group to another group member
before leaving. [ top ]
What is a non-playing member?
A non-playing member can't sign up to events like a player and so won't receive reminder
emails. Otherwise they have similar access to the site. They can take part in group chat,
invite other members and see who is down to play. They also receive final selection emails
when an event is closed. The group owner can appoint members to be players or non-players
at any time. Note the group owner could be a non-playing member, which may happen if a
teacher sets up a group for some of their pupils.
[ top ]
How do I set up my group?
We recommend you take the tour. This
is a step by step guide to setting up a new group. [ top ]
What are the limitations on photos?
We support the following image formats: GIF, JPG, PNG, PNM, TIF, BMP, WBMP. Try to
avoid transparent GIF files, the transparency will be lost. The file should not be
more than 3MB in size. Please note the photo will be resized using the same aspect
ratio as the original. We'll add white borders to fit 160 x 120 pixels landscape,
which represents an aspect ratio of 4:3.
[ top ]
What is a group owner?
A group owner has full control over the group. The owner can modify the group,
remove members, set up future events and take the roll call
after an event. The owner can also assign members to be organisers to help out. An
organiser can set up events and enter the roll call but can't modify the group.
[ top ]
What is a private group?
Registered users can apply to join an open group. If the group is private others
will not be able to contact the group. It is generally better to leave your group
open so that friends you haven't invited can still contact you and apply to join.
The group can be made private or re-opened at any stage.
[ top ]
What is an event?
An event is a generic name we use to represent a game. It always has a start date and
time. Examples of events are: a football match or a game of tennis. You'll see the word
used throughout amiplaying.com because it applies across all sports.
[ top ]
How do I sign up for the next event?
Simply log in to the site, select the group, then click the appropriate button to indicate
if you are available to play or not. You'll be able to see what the rest of the group are
doing too. [ top ]
Can I delegate someone else to sign me up?
Yes. Once you've joined a group you can appoint other players in your group to sign you up.
Useful if you can't always get to the internet before the game closes. [ top ]
What is a closed event?
An event is closed at a certain point in time before the event start time. When the
event is closed the system selects the players for the event
and a selection email is sent to everyone in the group. You can't sign up to the event
once it has been closed. [ top ]
What is the reliability rating?
The reliability rating is the percentage of the maximum points available over the
last 10 events. If you are a member of several groups, you will have a separate
reliability rating for each group.
[ top ]
How are players selected for an event?
Each event has a minimum number of players who must be available for the event to
go ahead. If enough players are available, then the event maximum number of players
is used to determine who is selected in the following way. If the number of available
players is not more than this maximum, then all available players will be selected.
If too many people are available to play, then those players with the highest reliability
rating will be selected. If players have the same reliability then the last change time
will be used, which means those who signed up earlier will be selected.
[ top ]
Can I override the reliability system?
Yes. Players can be marked as preferred. Preferred players will be selected ahead of other
players, regardless of reliability. You can change this on an event by event basis to give
full control over player selection.
[ top ]
Why didn't I get a reminder email?
Reminder emails are sent to group members who haven't signed up to an event by a certain
time before the event starts. If you have already signed up, you won't get a reminder.
[ top ]
How do I set up events for my group?
To generate your events go to the 'Event Setup' page. Enter the date and time of your next
event. You also need to provide the minimum number of players for a game to go ahead and
the maximum number you can accommodate.
The system emails a reminder to players who haven't signed up by a certain time. Enter
this as a duration, for example, "1 day 8 hours" before the start time. Next the event
will be closed and the players selected. Enter this time in a similar way, for example,
"4 hours" before the start time. When the event is closed, a selection email is sent,
so make sure you allow enough time for players to receive it before the start time.
If a player fails to sign up before the event is closed, you can always ask them to play
if you're short of numbers, but their reliability rating will suffer when you do the
roll call for the event.
Adventurous users can alternatively upload an event file containing the events to
generate. The file needs to be in the correct format - have a look at the
example.
Only group owners or organisers can set up events. [ top ]
What is the roll call?
After the event has taken place, one of the group organisers will need to update
it with who turned up to play. Go to the 'Roll Call' page and select the event
of interest. Then place a tick next to the players who turned up. If some players
haven't registered yet but turned up to play, enter the roll call now with the players
who are registered. Return to this event later and update the roll call when the
rest have joined up. In this case you will need to list all group members, not just
those who were members of the group at the time. If the event was called off, don't
tick any players but still press the 'Save' button. That's it, all done!
[ top ]
I can't find my location, what can I do?
The obvious thing to do is check you are spelling it correctly. You can always use
a wildcard character '%' in place of characters you aren't sure of. If you are still
having problems send an email to support
and we'll try and help. [ top ]
How do I enter special characters?
Place names containing diacritic characters, such as 'ü' and 'Ä' can be
entered directly if you have the appropriate keyboard. If your keyboard can't
handle this you can substitute with the base letter. For example you can enter 'a'
for 'ä', 'à', 'á', 'â', 'ã' and 'å'. If you need any other special character not on
your keyboard, for example 'æ', you can enter an '_' (underscore) to match any
character. [ top ]
What browsers are supported?
The Web site has been tested using Firefox 1.5+, Internet Explorer 6+, Safari 3+,
Netscape 8+ and Opera 9+, although it may well work in other popular browsers.
If you are having browser specific issues, let us know about them and we'll do our
best to help, although mobile/cell phone browsers are probably going to be above
and beyond the call of duty. [ top ]
Does the site use cookies?
The site design requires the use of
cookies.
We use cookies for the following purposes:
- To allow your browser to store your email address for subsequent visits
to the site. You can choose to disable this feature by unticking the box
labelled "remember my email" on the login page.
- To log in to the site we use a temporary session cookie containing
encrypted information about your login session. This cookie disappears when
you exit the browser or when you log out. [ top ]
Do I need to enable JavaScript?
No. The Web site should work without JavaScript, although some functionality will be
missing and the user interface may seem more cumbersome. Specifically, Google Maps
won't display and quick form validation will not work.
[ top ]
|
